SOC CODE:                        SOC 1232; Residential, day and domiciliary care managers and proprietors

JOB TITLE:                          Registered Manager – Supported Living

LOCATION:                         Enfield, London

REPORTS TO:                   Registered and Operations Manager/Director

RESPONSIBLE FOR:            Deputy Managers, Team Leaders, Senior Support Workers, and Support Worker

RESPONSIBLE FOR:           Providing person-centred support to vulnerable adults to promote Independence, dignity, and wellbeing in line with individual support plans 

HOURS:                            37 ½ hours per week Includes participation in alternate weeks on-call

SALARY:                        £41,00.00- £45,895.00 per annum

CONTRACT TYPE:            Permanent (subject to successful completion of probation)

PROBATION PERIOD:     

6 months

During this period, performance, attendance, reliability, and suitability for the role will be reviewed. The probation period may be extended if required.

JOB PURPOSE:                    

To provide leadership, management, and oversight of supported living services for individuals with learning disabilities, mental health needs, physical health conditions and substance misuse needs.

The Registered Manager is responsible for ensuring services are delivered in compliance with CQC standards, contractual obligations, organisational policies, and relevant legislation while promoting person-centred support, independence, dignity, and inclusion.

The post holder will oversee the effective day-to-day management of services, staff supervision, quality assurance, safeguarding, compliance, and operational performance while acting as a positive role model and always promoting best practice.

Person Specification

Essential:

NVQ/QCF Level 5 Diploma in Leadership for Health and Social Care

· Minimum 1–3 years’ experience in a Registered Manager role within adult social care

· Strong understanding of CQC regulations, safeguarding, and supported living services

· Experience managing staff teams within health and social care settings

· Good leadership, communication, organisational, and problem-solving skills

· Ability to manage multiple priorities and services effectively

· Willingness to work across all placements within the service as required by the organisation

· Willingness to participate in on-call duties and flexible working arrangements where required

Desirable

· Experience managing supported living services for individuals with learning disabilities, mental health needs, and physical health conditions

· Experience in service development and quality assurance processes

· Knowledge of local authority commissioning processes and contractual compliance

Additional Information

· This is a hands-on managerial role and may involve direct support duties where required

· The post holder will be required to work across multiple sites as required by the organisation

· The post holder will be expected to undertake any reasonable, safe, and appropriately trained duties requested by management

· The Registered Manager will be required to participate in the on-call rota and provide management support outside normal working hours where necessary

Key Responsibilities

1. Service Management and Delivery

· Oversee the day-to-day running of supported living services to ensure high-quality, person-centred support is always delivered

· Promote independence, dignity, equality, choice, and inclusion for all individuals supported by the service

· Ensure support is delivered in line with individual support plans, risk assessments, safeguarding procedures, and organisational policies

Work in partnership with service users, families, advocates, professionals, and external agencies to ensure coordinated and effective support

· Support individuals to maximise independence, community participation, financial stability, tenancy sustainment, and wellbeing

· Conduct audits in line with Profuse Care’s quality assurance procedures

· Maintain a safe, positive, and person-centred environment across all services

2. Leadership and Staff Management

· Act as stand-in for the Operations Manager/Director where required and support senior management with operational oversight and decision-making

· Lead, supervise, and manage Deputy Managers, Supervisors, Team Leaders, Senior Support Workers, and Support Workers

· Ensure staff duties and responsibilities are appropriately delegated and clearly communicated

· Support recruitment, induction, supervision, appraisal, disciplinary, and performance management processes

· Promote good practice and always act as a professional role model

· Ensure staffing levels are maintained to meet operational, contractual, and regulatory requirements

· Manage staff rotas, shift cover, on-call arrangements, and operational staffing requirements

· Ensure staff meetings and service user meetings are held regularly

· Promote staff development, teamwork, and a positive workplace culture

3. Care Planning and Risk Management

· Oversee the completion, implementation, and review of support plans and risk assessments

· Ensure all records, documentation, and reports are completed accurately and within required timescales

· Monitor incidents, safeguarding concerns, health and safety issues, and maintenance concerns and take appropriate action where necessary

· Identify and manage risks to service users, staff, and the organisation

· Ensure all staff understand and comply with safeguarding, health and safety, and company procedures

4. Compliance and Quality Assurance

· Ensure services operate in compliance with CQC regulations, contractual obligations, and organisational policies

· Complete and oversee audits, quality assurance checks, feedback collection, and service improvement plans

· Ensure accurate submission of reports, notifications, returns, and regulatory documentation where required

· Monitor service standards and implement improvements where necessary

· Maintain awareness of developments, legislation, and best practice within the health and social care sector

· Attend provider forums, conferences, seminars, and relevant professional meetings as required

· Promote Profuse Care positive culture i.e. teamwork, galvanize and motivate staff members through 1:1 supervisions and appraisals.

· Uphold Profuse Care policies and procedures and lead staff by example

5. Financial and Operational Management

· Monitor budgets, expenditure, care hours, and operational performance to ensure financial sustainability of services

· Address financial shortfalls and operational concerns promptly and appropriately

· Assist in service development, referrals, assessments, and occupancy management

· Work closely with commissioners, local authorities, and professionals regarding service provision and development

· Support service user activities, holidays, appointments, and special events where required

· Ensure services maintain appropriate staffing, operational efficiency, and high-quality support delivery

6. Training and Development

· Ensure all mandatory training requirements are completed and kept up to date

· Support staff learning, supervision, and professional development

· Maintain specialist knowledge and continuously develop professional skills and competencies

Promote a culture of continuous improvement and learning within the organisation

· Work in line with CQC standards and regulatory requirements

· Submit CQC notifications when required

7. Health and Safety

· Carry out duties in compliance with the Health and Safety at Work Act 1974 and relevant legislation

· Ensure all fire safety, health and safety, and emergency procedures are implemented effectively

· Promote safe working practices across all services

· Take appropriate action to reduce risks and maintain safe environments for service users, staff, and visitors